The Mobility Center offers free information, referral, and service coordination for all available public, volunteer, and private transportation options across the region.
Each year the Mobility Center provides mobility supports for hundreds of vulnerable individuals across five counties; processing thousands of calls, coordinating thousands of rides, and tracking thousands of volunteer driver hours/miles. The success of the Mobility Center rests on its tri-core service model.
tri-core service model:
AARP defines a livable community as one that is safe and secure. Offering choices in where to live and how to get around; equitably serving residents of all ages, ability levels, incomes, races, ethnicities, and other backgrounds.
Any community member can utilize the Mobility Center to obtain transportation information and referral to eligible services.
Implemented programs primarily serve older adults and individuals with disabilities but are structured in a way that is meant to increase the community's livability for all.
Individuals in need of transportation information and supports are provided with resources in a strategic filtered order - this ensures the utilization of existing public transit, efficiently resolve needs, and conserves financial/limited resources.
This strategic filter maintains non-competitive mobility management by referring first to public transportation, second to community channels, and third to paid or financial resources.
This innovative new mobility management model works to leverage resources, source funding, provide strategic planning, and maintain data from a regional level in a model that allows smaller programs to provide and use resources as needed to efficiently address mobility issues and create stability with increased access to funding opportunities and planning supports.
Additionally, the leveraged collaborative eliminates local competitive funding issues by enabling programs to partner together and efficiently plan the utilization of local grants for priority projects and needs in a single partnered application.
The RTC and TCP is a collaborative partnership between the Rappahannock-Rapidan Regional Commission, Aging Together, which represents dozens of human service organizations in the region, Rappahannock-Rapidan Community Services Board (RRCSB), PATH Foundation, Department of Rail & Public Transportation (DRPT) and other non-profit and human service agencies that have worked together and shared information to document existing services and to identify unmet needs.
The Foothills Area Mobility System has been providing transportation services to the region since 2008. The program provides support on a variety of transit initiatives, a transportation call center, travel training for elderly and/or disabled individuals, Veteran focused options, health and wellness transportation support, and a host of other services.
Following recommendations defined in the Virginia Coordinated Human Services Mobility Plan, FAMS became the first "one-click / one-call" transportation call center in the state. Offering a single direct source for all information regarding public transportation, volunteer transportation, and transit subsidies in the Rappahannock- Rapidan Region.
FAMS implemented a new cloud-based data management software enabling expansion of its services past information and referral, to include coordination of ride requests for multiple volunteer transportation and pilot transit programs in the five-county area.
FAMS joined the Regional Transportation Collaborative (RTC) mobility model, acting as it's foundation for service expansion and mobility management for the surrounding communities.
FAMS collaborates to implement several innovative pilot projects aimed at increasing mobility options and access to transportation for aging adults and individuals disabilities.
Transitions name to Mobility Center to more accurately describe the variety of efforts made to improve mobility for the audience served.